Routine questions answered before your team wakes up
An agent trained on your docs, policies, and past tickets. It handles the repetitive majority in seconds, at any hour, and hands the hard ones to a person with context attached.
See it answer your own questions in the demo we build first.
Source: your shipping policy
You decide how much it does alone
Autonomy is a dial, not a switch. Drag it and watch what changes. You can move it any week, per topic, in either direction.
1 = draft only · 2 = send routine answers · 3 = full speed on routine
Certain topics can be reserved for humans forever: refunds over a limit, legal questions, anything involving a named account. The dial never overrides your reserved list.
How many hours is your inbox eating?
Drag the sliders. The result updates for your volume, and it will tell you honestly if an agent is not worth it yet.
Routine means questions with a known answer: shipping, hours, pricing, policies, order status, booking changes.
Everything included in the build
A working system with controls, not a black box. Fixed quote before work starts.
The agent, on chat and email
Trained on your docs, policies, and past tickets. It cites its source for every answer it gives.
Escalation rules and approval queue
Your reserved topics, confidence thresholds, and a one-click queue for anything the agent should not send alone.
A weekly digest you can read in a minute
What was asked, what was answered, what was escalated, and which questions your docs still do not cover.
Monthly tuning on the retainer
New products, changed policies, seasonal questions: the agent gets retrained so it never drifts out of date.
The first two weeks, day by day
Knowledge intake
We collect your docs, policies, and a sample of resolved tickets, then map the 50 questions you answer most.
Private test transcript
The agent answers those 50 questions in a sandbox. You correct tone and facts once, and it sticks.
Escalation wiring
Refunds, complaints, and anything low-confidence route to your inbox with a summary, never to the customer.
Live, with a weekly report
You see what was asked, what was answered, and what was escalated. Adjust the line anytime.
About the support agent
What does the agent learn from?
Which channels does it cover?
Can it make things up?
Hear it answer your own top questions
- We build a sandbox agent on your public docs before you pay anything
- You ask it the questions your customers ask you
- Fixed quote and launch date on the same call