The automation stopped working. Find out what it needs.
A failed handoff, an unreliable output, a workflow nobody owns. We assess the problem, agree a recovery scope, and test the repair before a controlled release.
Free 30 minutes with ClarIQ Advisory. Family run. Human-reviewed work.
Start with what went wrong.
Illustrative recovery plans. Choose the symptom closest to yours; these are the first checks, not a diagnosis of your system.
A form arrives. The next step never happens.
- 01
Establish the last successful run
Trace the trigger, access permissions, and the first failing step using the available logs.
- 02
Test without sending
Reproduce the issue with a sample record. Keep customer messages and record changes disabled until the fix passes.
- 03
Define recovery
Agree whether queued work can be replayed safely and how duplicates will be prevented.
The workflow runs, but you cannot trust the result.
- 01
Name the expected result
Use a representative sample and an agreed answer or acceptance criterion.
- 02
Find the failure boundary
Check source data, mapping, rules, and the human review step. Separate uncertain outputs from known errors.
- 03
Prove the fix
Test normal cases and exceptions, then agree a limited release and an escalation owner.
It works until something changes.
- 01
Inventory the workflow
Record the systems, access owner, dependencies, and what each step changes.
- 02
Write the operating rules
Name who reviews exceptions, who can pause the workflow, and how a failure is reported.
- 03
Hand it over clearly
Provide the test evidence and runbook, with maintenance responsibilities agreed separately.
A repair starts with a clear boundary.
- 01
Free fit call
Explain the workflow, the failure, and who has authority to grant access. We establish whether it fits our capabilities.
- 02
Paid readiness audit, scoped for recovery
Review the workflow, evidence, access constraints, and recovery options. You get a written assessment before committing to a repair.
- 03
Scoped repair and handover
Agree the fee, test cases, acceptance criteria, rollout, and rollback approach. Ongoing monitoring and maintenance are a separate option.
Use the existing AI service path.
Before we begin
Can you repair any automation?
No. Feasibility depends on access, system support, documentation, and the failure. We establish fit on the call and validate the recovery scope in the paid audit.
Should I send passwords or customer records?
No. Start by describing the symptom. We agree authorized access and a secure intake path only after the scope is clear.
Will everything be switched on immediately?
No. We test representative cases, review exceptions, and agree the release and rollback criteria before changing a live workflow.
Bring the failure. We will help define the next check.
Describe what should happen, what happens instead, and when it last worked. No passwords or customer data are needed for the first call.
Get a free callFree 30-minute call. We agree the scope and fee before any paid work. How your information is handled.