The angry customer tells someone. Make sure it is you.
One text after every finished job: how did we do, 0 to 10? A low number rings your phone with their exact words while the apology draft waits for your approval. A high number gets routed to the review and referral asks.
Free 30 minutes. Bring your last bad review; we trace where a pulse would have caught it.
An early-warning line: the unhappy reach you first, the happy get asked, and nobody gets surveyed twice.
Review gating. Everyone can post anywhere, always. We just make sure you are not the last to know.
A 3 rings your phone. A 10 gets asked.
A scripted example running the engine’s own routing rules, played out side by side.
The road nobody else shows you
Dan scored a 3: “crew left a mess in the hallway.” He has not posted anywhere. Call him while it is still a conversation.
The road that compounds
The mess got cleaned the same day. The 10 became next month’s referral. Neither answer was wasted.
Survey tools annoy people. Here is why this does not.
The restraint rules
- One question per job, once. No resend, no reminder chain, no quarterly survey.
- STOP suppresses forever, checked before every single ask.
- The apology reply to a low score always waits for a human. Sorry is not automatable.
What the routing never does
- It never gates reviews: nobody is steered away from posting anywhere.
- It never argues with a detractor; it gets you on the phone while it is still fixable.
- It never double-asks a promoter; the handoff engines carry their own one-ask rules. The engine behind this page runs on our own rails, and these rules are pinned by its tests.
What you get, and who it fits.
The missing first third of the reputation triangle: pulse catches, reviews compounds, referrals multiply.
Included
- The one-question pulse after every finished job, in your voice.
- Detractor alerts to your phone with the customer’s exact words.
- Held apology drafts, released only by you.
- Promoter handoffs to the review and referral asks.
- A weekly note: asked, scored, caught, handed off.
A strong fit if
- Your last bad review blindsided you.
- You finish jobs at volume and cannot call everyone.
- You already run the reviews or referral engine and want the catch net under them.
Trace your last bad review.
A free 30-minute call: we walk backward from your last public complaint to the moment a pulse would have caught it, and price the catch net.
Not sure your shop is ready for any of this? The free two-minute readiness check answers that first.
Or write to hello@clariqadvisory.com