How long does the first audit take?

Reading the statements takes days, not weeks, once the exports are in hand. Filing is quick after that. What takes real time is the platforms: each one runs its own dispute queue on its own schedule, so money comes back over weeks, in pieces, across more than one payout cycle.

For restaurants on the delivery apps

The delivery apps took money back last month. Nobody read the statements.

Every third-party platform deducts from your payouts: refunds on disputed orders, credits for items a driver says were missing, adjustments for errors that happened on their side. Each platform reports it in its own format on its own payout schedule, so nobody sits down and reconciles them. What you see is a net number in the bank, and you assume it is right.

We read those statements line by line, dispute what was wrongly taken through the platforms' own merchant processes, and you pay a share of what actually comes back. If we find nothing, you owe nothing.

Send us last month's statements Book a call first

Statement exports only. No logins, no point of sale access, no connection to your bank.

How it works

Three steps, and only the first one is yours

You send

The statements, nothing else

Download the payout or transaction statements from each platform you run, for the period you want looked at, and email them over. Most operators do it in one sitting. If you are not sure where the export button lives on a given platform, we send you the click path and you send back the file.

We work

Reconcile, then dispute

Every deduction gets matched back to the order it came from and sorted into three piles: valid, disputable, and unclear. Disputable items are filed through each platform's own merchant dispute flow with the evidence attached. A person reviews every dispute before it is filed, and anything we cannot evidence stays unfiled.

You see

The number that came back

You get one plain summary: what was deducted, what we challenged, what the platforms returned, and what is still pending on their side. Money lands in your normal payouts, from the platform, on their schedule. Nothing routes through us.

The fee is a share of what is actually recovered, agreed in writing before anything is filed. Nothing recovered means nothing owed.

What we need from you

Files you already have, and nothing you have to trust us with

Statement exports

The payout and transaction statements from each delivery platform you run, covering the months you want reviewed. CSV, spreadsheet, or PDF all work. If your bookkeeper already downloads them, they have what we need.

Read-only, by design

We do not ask for merchant portal logins, point of sale access, bank connections, or anything that lets us change a record. You are handing over copies of documents, not keys.

One contact, a few minutes

Somebody who can answer a question when a line item does not make sense: a manager, a bookkeeper, or you. That is the whole time commitment on your side after the files are sent.

Where a platform requires the dispute to be raised from inside your own merchant account, we write the wording and gather the evidence, and your manager pastes it. You stay in control of your accounts throughout.

Honest answers

The questions an operator actually asks

How long does this take?

Reading the statements takes days, not weeks, once the exports are in hand. Filing is quick after that. What takes real time is the platforms: each runs its own dispute queue on its own schedule, so money comes back in pieces over weeks, usually across more than one payout cycle. We tell you what is still open rather than pretending it has landed.

What if you find nothing?

Then you pay nothing. The fee is a share of what is actually recovered, so a clean set of statements costs you one email and the time it took to export the files. You also end up knowing your payouts reconcile, which is worth having on its own. We would rather tell you that than invent work.

Is this safe with the platforms? We depend on them.

We use the platforms' own merchant dispute processes, the same ones your general manager could use, filed on the terms they publish. Nothing is scraped, nothing is automated against their systems, and no account of yours is touched without your say-so. A person reviews every dispute before it goes in, and we do not file anything we cannot evidence from the statement itself. A dispute you can back up is a normal part of being a merchant on these platforms, not a provocation.

Do you need access to our systems?

No. We work from statement exports you download and send. No logins, no point of sale connection, no bank access. If a filing has to happen inside your merchant portal, we hand you the exact wording and evidence to paste.

Which platforms do you cover?

The three that carry most delivery volume for restaurants in the US: DoorDash, Uber Eats, and Grubhub. If you run others, list them on the form and we will tell you honestly whether their statements are readable enough to be worth auditing.

Why would money be sitting there in the first place?

Because reconciling it is nobody's job. Each platform reports deductions in its own format, on its own payout cycle, in a portal that shows you a net figure first. Checking a month properly means matching orders to adjustments across several unrelated systems, by hand, during the hours you are running a kitchen. Almost nobody does it, and the platforms are not built to make it easy.

Start here

Tell us what you run, and we will tell you what to send

This is the front door of our reporting practice. Monthly statements are what we read for a living: the same discipline applied to your books every month is the Business Accelerator, a live dashboard, a monthly close, and a memo that says what the numbers mean.

Delivery Deduction Recovery

Rather talk it through first?

Thirty minutes, free, in plain English. Bring one month of statements, or nothing at all, and we will tell you whether an audit is worth your time before you send a single file.

Book the free 30-minute call

Or start even smaller: the free two-minute readiness check. No email, no sales call, just an honest readout.

hello@clariqadvisory.com