When someone cancels, what happens to that slot?
In most shops the answer is somebody phoning down a list, or nothing at all. Either way the chair sits empty, and the rent, the lights and the staffed hour were already paid for.
We work out what that costs you, then we fill those slots automatically.
Five minutes, six rough numbers, no signup. Most owners are surprised by the yearly figure.
Why the number is bigger than you think
Most owners price a cancelled appointment on their profit margin, so a missed visit feels like small change. It is the wrong way round.
"It is only my margin"
A missed visit gets priced at whatever percentage the business keeps at the end of the year, which makes it feel trivial.
The costs were already spent
Rent, equipment and the staffed hour were paid whether the chair was full or empty. The only money you save is what that one appointment would have cost to serve.
Close to the whole ticket
Across a year, in a shop losing a handful of slots a week, it is usually a number worth a morning of your attention.
One cancellation, two outcomes
Same 2:00 PM slot, same Tuesday morning.
Today
- 9:12 AM. A client cancels their 2:00 PM.
- Your front desk notices, eventually, between other jobs.
- Somebody starts ringing round from memory or a paper list. Three calls, two voicemails, no answer
- The afternoon arrives and the chair is empty. The slot is gone, and it was already paid for
With recovery
- 9:12 AM. The same client cancels.
- Seconds later, the people waiting for that service are offered it, in order.
- No reply from the first, so it passes to the next by itself. Nobody on your team touched it
- 9:31 AM. Booked, confirmed, and on your calendar. The slot is sold, and you find out it happened
First to say yes gets the slot
Only people who asked to be told, in the order they asked, with the slot claimed once so two people can never end up holding it.
A slot frees up
Someone cancels or does not turn up. Your calendar tells us within seconds.
The right people get asked
Only those waiting for that service, who asked to be told, in order.
No reply moves on
A set window to answer. No answer and the offer passes on by itself.
First yes is booked
Claimed once, so the same slot can never be given to two people.
What your customer actually gets
One message, a one word reply, done. No app to download, no account to make, and an opt out on every message.
Example message, not a real customer
Nineteen minutes, nobody touched it
Your front desk did not make a call, look up a number, or remember who wanted an earlier slot. The people who asked to be told were asked in order, and the first one to answer got it.
Everyone else stays on the list for the next opening, so the same work keeps paying off.
Illustrative figures. Yours are measured against the number we start with, and if it stops clearing its cost we say so.
Set up once, watched every month
Your real number, from your real records. We read your booking history rather than a guess, and tell you what the leak actually is and how much of it can realistically be recovered.
Recovery running on your own booking system. Built against whatever you already use, so your front desk carries on working the way it does now.
A waiting list that actually exists. Most shops keep it in somebody's head. You get a proper way to capture it, including permission to contact people, which is not optional and not something to improvise.
Somebody watching it. You are told what it recovered, in money, against the number we started with. An automation nobody checks is worse than none, because you believe it is working.
An honest answer if it will not pay. If your records say this will not cover its own cost, we say so and stop there.
Who this is for
Worth a conversation
- Your calendar is genuinely busy and a slot has real value
- People ask to be told if something opens up sooner
- Somebody rings round when a slot frees up
- Cancellations happen most weeks, not rarely
Not worth your money
- Nobody is waiting. With no one to offer the slot to, this is a bill that does nothing
- Your calendar has plenty of room, so an empty slot costs you little
- Your booking software already does this well. If it does, we will tell you and sell you nothing
Live in about three weeks
Week one. You send a booking export and we talk for twenty minutes about what your front desk does today when someone cancels.
Week one, same day. Registration starts. The phone networks require every business to be registered before it can text its own customers, and approval takes a week or three. It is the one part nobody can speed up, so we file it immediately instead of at the end.
Weeks one and two. We build it against your booking system and set up the waiting list capture.
When registration clears. It goes live, and you start getting told what it brought back.
We will not promise a same week switch on. That approval clock is not ours to control, and a date we cannot keep is a worse start than one you can plan around.
Get Appointment Recovery
A one off setup fee, shown at checkout, then a monthly to keep it running and watched. We start by reading your booking records, and if they say this will not pay for itself, we stop there and you are not charged to build it.
What people actually ask
- My booking software already has a waiting list. Why pay for this?
- If it works, do not. What those features do not do is tell you what the leak is costing, work out the point below which chasing a slot loses money, check the thing is still running, or tie what it brought back to your monthly numbers. The software fills a slot. We sell the answer to whether it is worth filling, and the proof that it happened.
- Will you text my customers without asking them?
- No. Nobody is contacted who has not asked to be told about earlier openings. Capturing that permission properly is part of the build, because getting it wrong lands on you.
- What if my booking system cannot connect to anything?
- We find that out from your records before you have paid to build anything. Some platforms are open, some need an approval process, a few need a workaround. That one fact can double or halve the work, which is exactly why we look first.
- How do I know it is working?
- You get the recovered figure against the number we started with. If it is not clearing what it costs, that is a conversation we will start ourselves.
- Do you take a cut of what you recover?
- No. A fee per slot would pay us for volume, and volume of the wrong slots is the problem you are trying to solve. A setup fee, and a monthly to run it.